Digital Banking

Omni Channel Experience

Digital Banking provides a true Omni channel customer experience via different channels, including local mobile apps, responsive webpages, wearable, voice, and chat bots to help your organizational brand stand out. We enable our customers to provide a consistent financial experience across channels, thereby increasing adoption, consumption, and satisfaction.

Customer Onboarding

Digital Banking's origination speeds up the customer onboarding process by automating the end-to-end process in a simpler and streamlined way, using the latest biometrics features, capturing accurate information, complying with regulatory standards, and optimizing operational efficiency.

This solution has successfully integrated with many eKYC Electronic Know Your Customer solutions, along with Identity Authentication and Digital Identity Verification processes, to provide your customers with a more automated, interactive, and user-friendly account opening process.

Customer Engagement

With the rapid emergence of social media, messaging platforms, and voice assistants (including Siri and Alexa), consumers increasingly turn to conversational and chat-based interactions. This new customer interaction pattern forces banks to open a third channel outside of branches and mobile devices, using advances in artificial intelligence and natural language processing (NLP) to provide virtual assistants and conversational banking to complete transactions and provide customer service.

Cloud-Native Architecture

Our microservice architecture strategy enables the independent use of digital banking components as business modules, providing the benefits of high responsiveness and demand expansion in this highly connected digital world. Lightweight microservices allow banking to be provided as a service and promote collaboration with partners in the ecosystem.

Over-the-Air Updates

Digital Banking platform offers updates to the device application at login, allowing your organization to make changes to the application without requiring customers to reload the application.

End-to-End Security

It provides all the security features needed to support digital channels from encrypted, token-based transactions to the device. Identity access control features are supported by common login security features, such as biometrics, one-time passwords (OTP), and other secure soft tokens.

Robust Administrative

Digital Banking contains a wide range of reports and analyses, showing the operation and use of the platform, such as understanding transaction volume, transaction portfolio, and other indicators.

Push Notifications

Promote deeper customer engagement through rich and actionable notifications provided by browsers, inboxes, emails, and text messages. The solution provides multi-use cases for real-time notifications, such as confirmation of payments and user information changes. It can also support geographical location and browser-based messaging.

Ease of Integration

The platform integrates seamlessly with bank hosting systems, payment gateways, social media, and other third-party systems through existing standard integration mechanisms. Based on a service-oriented architecture (SOA), Digital Banking is robust and extensible. The solution includes security center software built on a robust platform, complying with current industry open standards.